FAQ

Refunds and returns can be facilitated through our customer service centre. The contact details can be found on our Contact Page. You must not attempt to return any items before having so communicated with us. Before we accept a return on a purchase, we will ask you to post the item to us, at your own expense, so we can assess it for damage before processing your refund.

Change of mind

We may accept a return of an item if it’s unopened, unused, and in unused and saleable conditions within 7 days of your receipt of the item, provided that you have arranged this in advance. You will need to ship or return the item to us, at your own expense, once you have arranged this in advance. Once we receive your item and approve the refund, we will issue you a refund at our discretion.

Shipping costs will be paid by you.

Orders via our website come with a flat rate delivery fee of $22.

Exact shipping times vary, but you can find estimated AusPost delivery times here.

Unfortunately we not provide any free shipping options by default. Orders via our website come with a flat rate delivery fee of $22.

If your item arrives to you misprinted or in damaged condition, please notify us within 5 days of receipt. We may require you to provide us with specific information and photographs of the damage for our further assessment. We will then arrange a replacement item if applicable. This process may take up to 7 days from you notifying us of the damaged item.

Assuming all items are in stock, your order will be shipped from our warehouse by the end of the next business day after order. Delivery times then vary depending on your selected delivery option and location, and other circumstances. Once shipped, we will send you a confirmation email with a tracking number.

If your order has not arrived 10 business days after you placed the order, please contact us, citing your order number, name, and any other pertinent details. You may then need to contact Australia Post directly for more details.

Please contact us via phone or email and provide the relevant details. If we can modify the details of the order before it is processed at our warehouse, we will be happy to do so.

Yes, orders are tracked with a tracking number. Once your order has been shipped, you will be sent an email including the tracking details.

Assuming your order items are in stock at our Melbourne warehouse, dispatch occurs the next business day after your order. If you place your order before 9:15am Melbourne time, it will typically be dispatched same-day.

We may be able to ship internationally depending on your location. However, you may be required to prepay for your order and also pay an additional shipping fee. Please contact us with the details of your order and we can provide you with a quote.

Once orders are placed via our website, they will be shipped to the address provided; online orders cannot be picked up from a physical location unless pre-organised under specific circumstances.

No, we do not ship to PO Boxes at this stage.

If the courier cannot successfully deliver your order, it may be taken to a local post office or elsewhere for collection (depending on the delivery issue). If this is the case, you should be able to follow the status of the order via the provided tracking details.

If the courier cannot successfully deliver your order due to an incomplete or incorrect address on the order, the order will most likely be returned to our warehouse.

You may then be required to place a new order online. We do not take responsibility for ensuring entered postal addresses are correct before shipping.

The quality of our posters is a huge priority for us, and we work very hard to ensure our posters are relevant and up to date.

From time to time, however, minor errors or typos may slip through. We do not provide refunds for minor spelling errors or typos.

From time to time, specific posters may be temporarily out of stock at our warehouse. If this is the case, dispatch of your order will be delayed until all of the posters in the order are available, at which point the order will be dispatched as soon as possible.

Any shipping delays depends on the courier used to dispatch your posters. You can find Australia Post’s domestic delivery disruptions and service updates page at https://auspost.com.au/service-updates/domestic-service-updates.

If you are ordering the posters for yourself, you can pay for your posters online with a credit or debit card, or PayPal.

If you are ordering the posters on behalf of a school, there are two payment options: 

• Credit Card: By completing the order form and entering ‘Credit Card’ in the PO field and proceeding to the checkout. 
• Purchase Order: By completing the order form with your Purchase Order Number and Accounts Email. Please email your purchase order to us at info@graphiceducation.com.au. Once we have verified your order, we will dispatch your posters and send you an invoice.

VISA, MasterCard, and American Express are all fine.

You can feel confident whilst using your credit or debit card to pay for posters with the peace of mind that your card details and money are always safe and secure.

We use Stripe to process card payments. Stripe is one of the most well-known and secure credit card processors in the world. You can see more at http://stripe.com/.

Please contact us, noting your order number, and the name and email address associated with the order.

You will receive a confirmation once you have placed your order for your records. If you need a confirmation email to be re-sent, please contact us.

If you are ordering the posters on behalf of a school, there are two payment options: 

• Credit Card: By completing the order form and entering ‘Credit Card’ in the PO field and proceeding to the checkout. 
• Purchase Order: By completing the order form with your Purchase Order Number and Accounts Email. Please email your purchase order to us at info@graphiceducation.com.au. Once we have verified your order, we will dispatch your posters and send you an invoice.

Our ABN is 76 624 188 101, under the company name InStudent Publishing Pty Ltd.

You can find a sample picture of our posters on our website.

Our posters are printed on high-quality Polypropylene, which is water-proof, tear-proof and marker-proof. 

You can also purchase some of our posters as roll-up blinds, which are supplied with brackets for mounting on walls or ceilings.

If you happen to spot any errors on any of our products please contact us and let us know.